Privacy Training Course

Member Price: $23 per person (includes user fee*)

*Employees must take courses within three weeks of launch or additional fees will apply.

Fulfils requirements under the Gramm-Leach-Bliley Act (GLBA), which requires insurers to provide ongoing training of appropriate employees concerning their responsibilities under the insurer’s Privacy Policy.

  • Addresses the requirements under GLBA and The Safeguards Rule
  • GLBA Definitions Including Non-Public Personal Information (NPPI)
  • What NPPI Can Be Provided to the Insured, Beneficiary, etc.?
  • The Company’s Privacy Policy, Promise and Employee’s Responsibilities
  • Overview of Administrative, Physical and Technical Safeguards to Protect Customer Information (Clean Desk and Clear Screen Policy, Encryption, Shredders and Cyber Security Protections)
  • Detecting Red Flags and Fraudsters Attempts to Steal NPPI
  • Handling Agent Requests for Customer Information
  • Privacy Breach Laws and Disclosure Protocol
  • Handling Possible Fraud or Legal Inquiries

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